Shipping policy

Last updated: [20-02-2026]

At LEO MAKANI we are committed to delivering your order with care, efficiency, and transparency. Below you will find detailed information regarding processing times, shipping methods, delivery estimates, customs, and your legal rights as a customer.

Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).
Orders placed after 4:00 PM will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email including a tracking number.

Estimated delivery times:

  • The Netherlands: 1–2 business days

  • Belgium: 2–3 business days

  • Europe: 3–7 business days

We are partner with trusted international carriers, including DHL, PostNL, DPD.

Please note that delivery times are estimates and may vary due to holidays, high demand periods, customs processing, or unforeseen circumstances.

Once dispatched, you will receive a confirmation email containing tracking information.

Shipping Costs

Shipping fees are calculated at checkout based on destination and selected shipping method.

Customs, Duties & Taxes

European Union (EU). For orders shipped within the EU, VAT is included where applicable in accordance with EU VAT regulations.


Failed Delivery Attempts

If you are not available at the time of delivery:

  • The carrier may leave the package with a neighbor

  • A second delivery attempt may be scheduled

  • The package may be delivered to a local pickup point

  • If a shipment cannot be delivered and the customer does not respond to carrier notifications or our contact attempts within 14 days, the package may be returned to LEO MAKANI.

You can find detailed information through your tracking link.

Delayed or Failed Delivery

We are not liable for delays caused by:

  • Customs clearance

  • Carrier disruptions

  • Weather conditions

  • Force majeure events

  • Incorrect address information provided by the customer

Customers are responsible for providing the correct shipping address at checkout.
If a package is returned due to an incorrect or incomplete address, additional shipping fees may apply.

However, we will always assist in resolving delivery issues to the best of our ability.

Damaged or Lost Packages

If your order arrives damaged or does not arrive at all, please contact us within 48 hours of delivery at:

Email: sales@leomakani.com
Please include:

  • Your order number

  • Clear photographic evidence of the issue

  • A description of the problem

We will investigate the issue and resolve it as quickly as possible.

Shipping Delays

We are not responsible for shipping delays caused by carriers, customs, weather conditions, or other circumstances beyond our control.

Contact Information

For any shipping-related inquiries, please contact:

Trade name: LEO MAKANI
Phone number: +31 612689285
Email: sales@leomakani.com
Physical address:
Leo Makani,
Admiraal de Ruijterweg 465, 3,
1055 MG Amsterdam,
The Netherlands. 
VAT number: NL002403361B48
Trade number: 71989501